Collection: REFUND POLICY

Once an order is submitted and paid for by the customer it is NOT able to be edited or adjusted under any circumstance at all. Please double check your DISCOUNT CODES, sizes, quantities, and monograms PRIOR TO submitting payment. We will not adjust or change any details to a paid order once it is submitted. It is the responsibility of the customer to reach out to us prior to payment if you have any questions or concerns. 

Sale/ Discount Items: Any sale item or an item that a discount code is used on at check out is considered a FINAL SALE. Items that are discounted or on sale are not eligible for replacement or further discount due to manufacturing defects should your item arrive with one under any circumstances. 

Sizing Concerns: If you have a concern with the sizing of your items please reach out to us within 7 business days. If the item does not match our stated size charts we will work with you to offer a solution. However, we do not offer exchanges, returns, refunds, or credits for items purchased in the size received if it aligns with our size charts. Please check our listed size charts prior to ordering. These can be found on the individual listings per a link, our website by searching "size charts," or on our Facebook page under albums.

Returns/ Refunds: We kindly ask that you please inspect your items upon receiving them. Any manufacturing defects must be reported to MILA & ANDY CLOTHING COMPANY LLC within 7 business days of receiving the item. You can email us at milaandy24@gmail.com. Please include your order number, a detailed description of the defect, a picture of the item that was affected, and a picture of your signed packing slip. Failure to include these three points could delay or inhibit our ability to correct this issue. After email correspondence, if there is a manufacturing issue noted by our staff, the customer will have 7 business days to provide tracking for the affected item. Paid return labels are issued for items with manufacturer defects ONLY. Shipping for any other issue outside of this will be at the expense of the customer. Should the customer fail to provide tracking for the defected item within 7 business days the item will no longer be eligible for exchange, refund, remake or credit. 

Issues with defective items: If available, we will offer you a replacement item. If not, defective items are eligible for a remake, refund or credit only. If a remake is chosen, the defective item is expected to be returned to MILA & ANDY CLOTHING COMPANY LLC unworn, unwashed, with original tags attached, and in the original clear packaging. 

ANY item that is being returned or exchanged, regardless of the condition, MUST be unworn, unwashed and still have the original tags attached and be in the clear packaging.

Returning an item for a store credit or refund: Store credits and refunds will not be issued until the item is received and inspected by our team at MILA & ANDY CLOTHING COMPANY LLC. Any returned item that is not unworn, unwashed, or without the original tags and clear packaging will not receive a store credit or refund. 

Any worn or washed items are NOT returnable, refundable or eligible for an exchange under any circumstance. 

*ALL sales are final and are nonrefundable UNLESS there is a determined manufacturer defect. 

*Personalized items are not eligible for a return, refund, or exchange under any circumstances at all.